Eligible residential or small business customers will receive a letter in the mail from the Village of Manteno regarding the action rquired to participate in the program. There are two types of letters:
1) Opt-Out Letter - These customers will be enrolled automatically unless they choose to opt out by following the instructions in the letter. The rate will be equal to the monthly ComEd published rate.
2) Opt-in Letter - These customers can enroll by calling 1-855-575-9233 Monday through Friday, 8 am to 5 p.m.
Any resident who is currently with ComEd and has not already switched to an Alternative Retail Electric Supplier (ARES) or who is not enrolled in a special Residential Real-Time Pricing (RRTP) program is eligible, and small commercial accounts are eligible. You must also have a residence or business located within the Village limits.
A small commercial account is a commercial account that consumes less than 15,000 kWh per year.
No. ComEd will continue to bill you for electric supply, delivery and taxes. ComEd delivers electricity, and will continue to bill you for that, but they no longer supply it. They will pass along the fees you pay for the supply of your energy to the new supplier.
Always call ComEd with reports of outages or downed power lines at 800-334-7661. For questions about your supply, you can call the customer service number for MC Squared Energy Services, LLC. This will be listed under “Electric Supply Services” on your ComEd bill.
Yes, you can vacate the program at any time move your account back to the default ComEd rate service, or to another Supplier. There is no early termination fee to leave.
No. If you currently receive assistance via PIPP or LIHEAP, that status will not change and you can continue to get these benefits for your ComEd bill.
No. If you are currently on the budget-billing plan, you will remain on that plan.
Yes. The way you pay your ComEd bill will not change.
No. You need do nothing to automatically be enrolled in the program. If someone calls or visits your home claiming to be the Village’s power supplier, please file a complaint with the ICC at http://www.icc.illinois.gov/consumer/complaint.
No. By law, ComEd remains the Provider of Last Resort (POLR), so if there is an issue with securing electric supply, ComEd is required to deliver, regardless.