Eligible residential or small business customers will receive a letter in the mail from the Village of Manteno regarding the action required to participate in the program. There are three types of letters:
1) Opt-Out Letter – These customers will be enrolled automatically unless they choose to opt out by following the instructions in the letter. The rate will be equal to the monthly ComEd published rate.
2) Informative Only or Opt-in Letter – These customers can enroll by calling 1-815-770-7557.
3) Return to ComEd Service Notice – There is a very small group that are currently enrolled with aggregation supplier MC Squared but will be moved back to ComEd. They need to do nothing; they are still considered a part of the program. In September they can expect to receive a second letter from ComEd confirming their drop.
Any resident who is currently with ComEd and has not already switched to an Alternative Retail Electric Supplier (ARES) or who is not enrolled in a special Residential Real-Time Pricing (RRTP) program is eligible, and small commercial accounts are eligible. You must also have a residence or business located within the Village limits.
A small commercial account is a commercial account that consumes less than 15,000 kWh per year.
No. ComEd will continue to bill you for electric supply, delivery and taxes. ComEd delivers electricity, and will continue to bill you for that, but they no longer supply it. They will pass along the fees you pay for the supply of your energy to the new supplier.
Always call ComEd with reports of outages or downed power lines at 800-334-7661. For questions about your supply, you can call the customer service number for Eligo Energy. This will be listed under “Electric Supply Services” on your ComEd bill.
Yes, you can vacate the program at any time move your account back to the default ComEd rate service, or to another Supplier. There is no early termination fee to leave.
No. If you currently receive assistance via PIPP or LIHEAP, that status will not change and you can continue to get these benefits for your ComEd bill.
No. If you are currently on the budget-billing plan, you will remain on that plan.
Yes. The way you pay your ComEd bill will not change.
No. You need to do nothing to automatically be enrolled in the program. If someone calls or visits your home claiming to be the Village’s power supplier, please file a complaint with the ICC at http://www.icc.illinois.gov/consumer/complaint.
No. By law, ComEd remains the Provider of Last Resort (POLR), so if there is an issue with securing electric supply, ComEd is required to deliver, regardless.